Support
Write to us:
[email protected]
Tell us what happened and what you expected instead. If you can, say which phone you are
on — it saves a round trip.
Signing in
The code never arrived
Check the spam folder first — a sign-in code from a new sender often lands there once. The code is good for a few minutes; if it has expired, ask for a new one, and use the newest email you received. Tapping the link in the email works too, on the phone that received it.
It says the code is wrong
Codes are single-use. If you have asked twice, only the latest one works. After several wrong attempts a code retires itself — request a new one and it will work.
I changed phones
Sign in on the new phone with the same email address and your family, your library and your child's profile come with you.
The daily plan
Why only two things?
Because two is a choice and twenty is a chore. Both of today's options carry the same developmental intention, so you can pick on mood alone — there is no wrong one, and doing one of them is a complete day.
I missed a day
Nothing happens. There are no streaks and nothing to catch up on. A story you were given but never opened goes back in the pool, so you have not lost it.
Today's story is not right for my child
Skip it and take the other one — and please tell us. During the beta, this is the single most useful thing you can send us.
Your family
Adding the other parent
Profile → Invite. Everyone on the family sees the same child and the same daily plan; there is one shared account, not one per grown-up.
Changing your child's details
Profile → your child's name. The age and interests you set there steer what LittleStep chooses tomorrow.
Privacy and your data
Deleting your account
Profile → Delete account, in the app. Or ask us in writing — see littlestep.app/delete-account.
Getting a copy of your data
Email us from the address on the account and we will send you everything we hold, within 30 days. The privacy policy lists exactly what that is.
Money
There isn't any. LittleStep is in Free Beta: nothing is locked, nothing is sold, and there is nothing to cancel. If you are ever asked to pay for LittleStep, it is not us — please tell us about it.
Still stuck
[email protected]
5Lab Group Co., Ltd. · Bangkok, Thailand